ISO 9001 & Lloyd’s Project
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I led the implementation of a Quality Management System (QMS) that achieved ISO 9001:2015 and Lloyd’s Register certifications, reducing defect rates by 30% and customer complaints by 25%, while enhancing market competitiveness.
Our company lacked standardized processes and quality controls, leading to inefficiencies, product defects, and limited market access, particularly in the international marine sector. I conducted a gap analysis, developed a comprehensive QMS aligned with ISO 9001:2015 standards, collaborated with department heads to standardize processes, and established an internal audit program. I mapped out core business processes, coordinated external audits, provided employee training on quality management, and set up continuous improvement mechanisms. We achieved ISO 9001:2015 and Lloyd’s Register certifications within 12 months, reducing product defect rates by 30%, customer complaints by 25%, and operational costs by 15%, while improving inventory management and opening new market opportunities.
This initiative not only enhanced operational efficiency and product quality but also positioned the company as a credible player in the marine industry, driving 35% growth in new contracts and fostering a culture of continuous improvement.
