Professional Work
Office Manager
Aug 2022 – Dec 2022 | Ynvisible Production AB/Ynvisibile Interactive Inc, Linköping, Sweden
Achievements
- Cost Savings:
Achieved 10%-25% savings in procurement costs by renegotiating supplier contracts, which helped optimize the company’s budget and maintain high-quality service levels. - Financial Reporting Accuracy:
Improved the accuracy of monthly financial reports by implementing more efficient data entry processes and error-checking measures, which reduced discrepancies by 30% and provided better insights for strategic planning. - Operational Efficiency:
Streamlined administrative workflows, resulting in a 15% reduction in time spent on routine tasks. This improvement allowed the team to focus more on core responsibilities, boosting productivity across the office. - Enhanced Global Collaboration:
Supported seamless communication and coordination with international teams and stakeholders, ensuring smooth financial operations and fostering a stronger global collaboration environment. - Successful Event Management:
Efficiently organized team events and travel logistics for both local and international teams, enhancing team cohesion and engagement during cross-functional projects.
Responsibilities:
– Financial Operations & Reporting:
Managed daily bookkeeping using Fortnox accounting software, including invoicing, payment processing, and payroll. Prepared and analyzed monthly cash flow and treasury reports in SEK and EUR, which supported strategic financial decision-making.
– Vendor Management & Cost Control:
Negotiated with suppliers to secure cost-effective contracts, ensuring efficient procurement of office supplies and services. Established vendor relationships that helped secure discounts and reduced operational costs.
– Global Team Collaboration:
Coordinated with the global controller, tax consultant, and international teams, providing administrative and financial support to ensure compliance with corporate and local standards. Facilitated effective communication between international offices.
– Process Improvement & Office Efficiency:
Streamlined office management tasks, such as inventory management, office supplies ordering, and facility maintenance, to enhance productivity. Identified and implemented process improvements, reducing administrative tasks and enhancing overall operational efficiency.
– Travel & Event Coordination:
Handled logistics for travel arrangements and event planning, including booking flights, accommodations, and venues for team meetings and corporate events. Ensured smooth organization of both local and international team travels and events.
Project & Portfolio: Office Manager, Global Team Travel Coordination and Event Management
Business Controller/Analyst
Nov 2015 – Nov 2021 | PT Indorope Fibertama Perkasa, Surabaya, Indonesia
Achievements
- Operational Cost Savings: Implemented cost control measures and optimized the supply chain, resulting in 30% savings in operational costs and improved production efficiency.
- Financial Accuracy & Reporting Improvements: Established a financial reporting structure that increased reporting accuracy by 40%, leading to more informed decision-making and improved transparency for stakeholders.
- ISO & Lloyd’s Register Certification: Led the successful certification process for ISO 9001:2015 and Lloyd’s Register, ensuring the company adhered to international quality standards. This achievement enhanced the company’s credibility and opened new market opportunities.
- Process Optimization: Developed streamlined processes for inventory management and production, reducing lead times and improving operational workflows. Achieved a 15% reduction in product defects through optimized quality control measures.
- Increased Market Competitiveness: Pivoted marketing efforts from traditional approaches to high-impact trade exhibitions, increasing the company’s market presence and attracting new contracts that contributed to a 35% growth in new client acquisitions.
- Enhanced Financial Controls: Established robust financial controls, reducing budget variances by 20% and ensuring efficient allocation of resources, helping the company meet financial targets consistently.
Led process optimization and system implementation for a startup marine rope manufacturing company, driving operational efficiency and strategic growth.
Key Responsibilities:
Process Analysis and Optimization
- Conducted comprehensive feasibility studies to assess market potential and operational viability, informing strategic decision-making.
- Analyzed and optimized end-to-end supply chain processes, resulting in 30% reduction in operational costs and improved production efficiency.
- Implemented streamlined processes for inventory management and production, reducing lead times and improving operational workflows.
Financial Systems and Reporting
- Designed and implemented robust financial systems, including product costing formulas and budgeting structures.
- Developed and maintained financial reporting processes, increasing reporting accuracy by 40% and enhancing decision-making capabilities.
- Created and monitored budgets, ensuring accurate financial forecasting and effective cost control measures.
Business Process Improvement
- Led the ISO 9001:2015 and Lloyd’s Register certification processes, ensuring adherence to international quality standards.
- Optimized quality control measures, achieving a 15% reduction in product defects.
- Pivoted marketing strategies to high-impact trade exhibitions, contributing to a 35% growth in new client acquisitions.
Cross-Functional Collaboration
- Managed recruitment and training processes across administrative, production, finance, and accounting departments.
- Served as the primary liaison with tax consultants, accounting software providers, and external auditors, ensuring regulatory compliance and financial integrity.
Data Analysis and Strategic Support
Leveraged financial analysis to guide resource allocation and maximize ROI on growth initiatives.
Provided data-driven insights and recommendations to top management, supporting strategic investment decisions and production adjustments.
Project and Portfolio: Marine Rope Factory Start-Up, Accounting System Setup and Implementation, ISO 9001 Management and Lloyd Product Certification, Marine Industry Digital Marketing and Website.
E-commerce Entrepreneur
Jan 2007 – Apr 2021 | Cisarut Sdn Bhd, Kuala Lumpur, Malaysia
Achievements:
- Revenue Growth: Achieved a 40% increase in annual revenue by launching new product lines and expanding into additional corporate gifting markets across Southeast Asia.
- Digital Transformation Success: Led the transformation from traditional retail to a fully digital e-commerce platform, resulting in a 60% increase in customer base and a 50% boost in repeat purchases.
- Cost Optimization: Improved inventory turnover by 25% through data-driven procurement strategies, reducing excess stock and freeing up working capital.
- Customer Retention: Increased customer retention by 50% by implementing personalized marketing strategies and enhancing customer service.
- High-Profile Partnerships: Established partnerships with well-known corporate clients, growing the company’s reputation and securing contracts that contributed to 20% of total annual revenue.
- Training Program: Developed two training workshop for young entrepreneurs.
Responsibilities:
– Business Development & Strategy:
Founded and developed the e-commerce business, focusing on corporate gifts in the Singapore, Malaysia, and Indonesia markets. Created and executed business plans, defined target audiences, and set strategic goals to drive growth.
– Market Research & Product Sourcing:
Conducted comprehensive market research to identify profitable product niches and potential customers, specifically within the corporate gift segment. Sourced products and built supplier relationships to secure high-quality inventory at competitive prices.
– Digital Marketing & Branding:
Developed and implemented multi-channel digital marketing campaigns, including SEO, social media, and email marketing, to build brand awareness and drive online traffic. Oversaw content creation, product descriptions, and brand positioning across platforms.
– E-commerce Platform Management:
Built and optimized the e-commerce website to improve user experience, simplify navigation, and facilitate a smooth purchasing process. Integrated payment gateways, automated inventory management, and implemented customer service tools.
– Multi-Channel Sales Management (B2B, B2C, C2C):
Managed sales across B2B, B2C, and C2C models, coordinating with both corporate clients and individual customers. Handled bulk corporate orders, customized gifting options, and ensured timely delivery.
– Financial Oversight:
Established accounting systems, monitored cash flows, and generated monthly and year-end financial reports for audits and investor reviews. Used financial insights to adjust procurement strategies and optimize stock levels.
– Customer Engagement & Relationship Building:
Built and maintained strong relationships with over five e-commerce platforms and corporate clients, enhancing customer satisfaction and loyalty. Provided customer service to address inquiries, manage complaints, and ensure a positive buying experience.
– Training & Community Engagement:
Conducted e-commerce entrepreneurship workshops, sharing insights on business strategy, digital marketing, and financial management. Participated in government and industry conferences to expand the company’s reach.
Project and Portfolio: E-commerce, Digital Marketing, and Branding, Pandemic Bulk Order Package, Ecommerce Youth Entrepreneur Training and Workshop (I & II).
Accounting and Admin Assistant
Feb 2006 – Dec 2006 | AMK Goldnet Sdn Bhd, Kuala Lumpur, Malaysia
Achievements:
- Process Improvement:
Identified and implemented process improvements that reduced invoice processing time by 20%, improving overall financial efficiency. - Enhanced Accuracy in Reporting:
Improved accuracy in financial reporting by implementing a checklist system for data entry, reducing errors by 30%. - Cost Savings:
Negotiated vendor payment terms that resulted in a 5% reduction in monthly operating expenses. - Efficient Record Management:
Developed an organized filing system that improved access to financial documents, reducing retrieval times for audits and reviews.
Key Responsibilities:
– Financial Record Keeping:
Managed day-to-day bookkeeping and financial record maintenance, including data entry for accounts payable, receivables, and payroll using UBS Accounting System, ensuring accuracy and compliance with company policies.
– Invoice and Payment Processing:
Oversaw the processing of invoices, payments, and expense reimbursements, streamlining financial workflows to improve efficiency.
– Bank Reconciliation:
Conducted monthly bank reconciliations to ensure consistency between internal financial records and bank statements.
– Financial Reporting Support:
Assisted with preparing monthly and quarterly financial reports, working closely with the accounting team to meet reporting deadlines.
– Administrative Support:
Provided general office support, including maintaining filing systems, organizing documentation, and handling office communications, contributing to a well-organized work environment.
– Customer & Vendor Coordination:
Coordinated with vendors and clients on payment schedules, resolving discrepancies and maintaining positive relationships
Freelance and Volunteer Work
Professional Translator (Indonesian to English, English to Indonesian) (2023 – Present)
Responsibilities:
- Document Translation:
Translated a variety of legal documents, including contracts, NDAs, and agreements, ensuring accuracy, confidentiality, and adherence to legal standards. Provided translation services for law firms, enabling clients to understand complex legal terms across languages. - Media Translation:
Translated and localized content for TV programs and documentaries, including work with National Geographic and TV stations in Malaysia and Indonesia. Adapted cultural nuances to maintain the integrity and relatability of the content for target audiences. - Corporate Contracts & Client Agreements:
Supported telecom companies, including Swedish firms, with client contracts and technical documents. Delivered translations that accurately conveyed technical and legal details critical for client and partner agreements. - Cultural & Linguistic Adaptation:
Ensured that translations were culturally appropriate and maintained tone and meaning, facilitating effective communication for clients across diverse industries. - Project and Portfolio: Professional Translation Services for Legal, Media, and Corporate Clients
Board Member & Treasurer – Toastmasters Linköping (2022 – Present)
- Responsibilities:
Managed club finances, budgets, and financial reports, ensuring fiscal responsibility and transparency. Organized and led public speaking workshops, mentored new members, and facilitated meetings to promote communication and leadership skills. - Achievements:
Successfully implemented a financial tracking system that improved budget accuracy by 25%. Completed the Innovative Planning Pathway, enhancing project planning and public speaking skills. Led the Rise and Shine Podcast project, where I coordinated content creation and outreach efforts, reaching a broader audience.
Online Group Leader – Bible Study Fellowship International (2019 – Present)
Facilitated weekly online group discussions and led virtual learning sessions, fostering community and spiritual growth. Prepared discussion materials, organized schedules, and supported group members in their personal development journeys.
Service Group Member – Pingstkyrkan Linköping (2022 – Present)
Contributed to community outreach efforts by assisting with event planning, coordinating volunteer efforts, and supporting service activities within the church community.
Swedish Language Volunteer – Red Cross Linköping (2023)
Paired with a Swedish language friend through the Red Cross to practice conversational Swedish, supporting language acquisition and cultural adaptation in the local community.
Homeschool Teacher – Rock School, Kuala Lumpur (2010 – 2011)
Taught core subjects (math, science, and history) to homeschool students in grades 1-3 using American Syllabus (Alpha and Omega). Developed lesson plans, assessed student progress, and provided individualized support to encourage academic growth.
Playgroup Teacher – First Baptist Church, Kuala Lumpur (2019 – 2020)
Taught playgroup classes to toddlers, developed age-appropriate educational activities, and fostered a nurturing learning environment for young children